Legal Provisions

(1) China Eastern Airlines Ltd. reserves the right to terminate Eastern Miles frequent flyer program, but need to notify members at least 6 months in advance in order to mitigate members’ loss or damage caused by points becoming invalid. China Eastern Airlines Ltd. reserves the right to change all or part of the rules, terms and conditions for the Eastern Miles frequent flyer program, and will notify members 1 month in advance, even if such changes may affect the value of member points accrued. If members use their membership card 15 days after China Eastern Airlines has issued the notice, it will be deemed that members accept the relevant changes.
(2) China Eastern has the right to offer different bonus points promotions and marketing campaigns based on members’ air travel, places, program participation situation or information provided by members themselves.
(3) For members that have not accrue points within 90 days, China Eastern reserves the right to stop sending Eastern Miles news updates and other related documents.
(4)Eastern Miles membership qualifications will be terminated immediately when any of the following situations occurs, such as being listed in the disciplinary list or the list of dishonesty by the national civil aviation, tourism, people's courts, credit bureaus and other relevant industry regulatory authorities, being regarded as endangering aviation safety by public security organizations, being verified as having harassment, unjustified insults or violent attacks on civil aviation staff, damage to civil aviation production facilities and equipment behaviors, other bad behaviors that seriously violate public order and good customs, reporting any other wrong information in violation of the principles of this Constitution. The points which have been accrued and the tickets which have been redeemed but not used will be invalid. The tickets which have been used and partly used shall be paid as full fare Economy Class, Business Class, and First Class. China Eastern Airlines reserves the right to take appropriate legal actions to recover compensation, attorney fees and litigation fees when it comes to the implementation of the rules and terms of Eastern Miles.
(5) Eastern Miles members are responsible for notifying China Eastern Airlines of their latest contact information (address, phone number and email). China Eastern is not liable for any loss incurred due to members failing to notify China Eastern of changes to contact information.
(6) China Eastern, air partners or non-airlines partners can change or terminate their respective cooperation partnerships, service places or any offers, all of which are published on CEA website.
(7)The party providing services and products shall take responsibility for the services, product quality, product prices, and activities including advertising or notifications, which are offered by China Eastern’s airline or non-airlines partners.
(8) Any use of Eastern Miles membership cards will be regarded as acceptance of all the rules, terms and conditions of Eastern Miles frequent flyer program as well as those associated with Eastern Miles and set out by all of Eastern Miles’ partners.
(9)You have agreed that China Eastern will process your personal data in accordance with its Privacy Policy.The Privacy Policy could be accessed  click here or obtained from the China Eastern Customer Service staff.
(10) The above rules, terms and conditions, as well as relationships between China Eastern, cooperation partners and all the members are governed by the laws of People’s Republic of China. In case there are discrepancies in rules, terms and conditions of the Membership Guide between Chinese edition and other language editions, the Chinese edition shall prevail.
(11) If some content in the Membership Guide is not updated immediately due to the edition or printing, the latest content is always published on the CEA website.